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Coronavirus Updates

 

Staying COVID-19 Secure in 2020

Newlands Holiday is complying to and following all government guideline in respect of coronavirus. As advice is constantly changing and being updated, it maybe that new guidelines are issued and implemented at very short notice before the website is updated. 

15/10/2020

Masks must be worn in communal areas. 

23/09/2020

The Tow Bar & Restaurant

 9am - 2pm Breakfast Light lunch

Open 4pm- 10pm Dinner, booking advisable.

First food orders at 4:30pm
Last food orders at 8.30pm

Time called at 9.30pm

 You will need your booking reservation number to enter the complex.

No groups

No tables of more than 6

Table Service only

 It is compulsory that you sign in with your phone via the NHS track and trace each time you enter the club

or

physically sign our book with your Name Booking Reservation number and your mobile phone number each time.

Tables are very well spaced - You can eat inside , outside or in our conservatory - you will be given instructions by staff when you sign in . Your food & drinks will be delivered to your own ‘ landing table ‘ along side your table if you are dining inside . We kindly ask you please to clear your table’ once finished to the your own landing table.

 Face coverings can be taken off when seated . You are not allowed to mingle with any other table during your time with us.

 Please pre book a table when possible. We will try and fit you in if you don’t have a booking.

Do not enter the Club House if you feel unwell.

These are Government Laws which we are adhering to. Please respect our staff who have to work within these ever changing restrictions at short notice. 

 

Thank You

Rex, Jackie and team

 

Our Covid Cover

Free to all new bookings for 2020 and 2021 up to 48 hours before arrival if:-

A. Newlands Holiday Park is closed by the UK Government due to Covid 19;

B. A member of the party, or close family relative living in the same household, are diagnosed
    with COVID-19 (a copy of the NHS certificate needs to be supplied);

C. UK Government restrictions on travel prevent your visit.

 Please get in touch if any of the above applies. You will be offered a change of dates a credit note.

CANCELLATION PLAN

No refunds are given except under the terms of the Cancellation Plan or our Covid Cover. We therefore cannot emphasise too strongly the wisdom of taking advantage of this plan. The cost is £15 per unit per week for 2020 bookings (£25 for 2021) to be paid with deposit. We guarantee that this payment protects you up to and 48 hours before your holiday commences, against loss of monies already paid (excluding Cancellation Plan) due to redundancy, jury service, accident, injury, illness or death of any member of your party or close relative. (Supporting evidence e.g. Doctor’s Certificate, Redundancy Notice is required). We can no longer offer our Cancellation Plan for group bookings and strongly advise you take out your own cancellation insurance as refunds cannot be given. If you are not taking out our Cancellation Plan, we strongly advise you to ensure you take your own holiday cancellation insurance.

 Cancellations and Alterations -

Once we have confirmed your booking, administration fees from £30 will apply should you require us to amend or re-invoice your booking for any reason. If you need to cancel your booking, please telephone us immediately. Any amendments are subject to availability. Refunds are only available with our Cancellation Plan if not covered under our Covid Cover. If you did not take out our Cancellation Plan you will need to contact your holiday insurance company. 

 If changes are not possible and you do not want to keep your original booking, it would be considered a cancellation.

Please note that changes can be made up to 14 days prior to your arrival and no refunds will be payable if the changes result in a credit of under £30.

We will discuss your options at the time if you need to change a booking.

 Please note that all requests to change your booking must be made by the same person who made the booking. 

 

18.7.2020

To all Guests

Caravan Owners-Seasonal Pitch Holders - Regular and New Guests

We have carried out a Covid-19 risk assessment and have instigated procedures and preventative measures to reduce the risk to the lowest level reasonably practicable.  However, you must recognise that the risk of Covid-19 cannot be completely eliminated.

Please see below covid information and inventory for further updates and pool facilities.

You are responsible for playing your part in reducing the risk of Covid-19 to yourself, your fellow guests, our staff and the general population.  You should do this by following the latest government guidelines paying particular attention to those on self-isolating when necessary, cleanliness and social distancing. See https://www.gov.uk/coronavirus for current advice.

We want you to have a happy and safe holiday here at Newlands.  We understand that you do not want to be bombarded with lists of “do’s and don’ts” and “rules”.  But we are required to remind you of general government guidance and some specific risk prevention requirements here at Newlands.  You will find full details in the leaflet/details below along with the inventory for accommodation.

Please make sure you are aware of our latest arrival instructions and provide us with your car registration prior to arrival.

The shop will be open. We are doing a bar service and food service (see times/days on arrival) eat indoors, outdoors or takeaway. You will need your booking number on you at all times. You will need to sign in when entering the complex. The outdoor play parks will be open. We do not have live entertainment/activities, soft play or our arcade room open this year. Swimming will operate by bookable slots pre bookable 24 hours in advanced via the phone or on the day if space. You will need to come beach ready and leave wrapped in your towel. 

One car per family only during this pandemic.

We are accepting card payments only throughout the Park. 

So, all that remains to say is “you’ve arrived, so now relax and have a great Newlands holiday” – you deserve it!

Kindest regards,

Rex, Jackie and all the Newlands Team

 

 

   Guest Information regarding Covid-19

You are responsible for your own safety; the use of the Park & facilities is at your own risk

 

As we are sure you are aware of the country’s situation, help us do our part. Please be assured we have taken all necessary steps to ensure your safety whilst staying with us. Please see below.

  • Do not travel to us if you or any member of your household has any Covid-19 symptoms. If you fall ill with suspected Covid-19 whilst with us, ring 111 first. On their advice please notify us as soon as possible, if out of hours ring our emergency Covid-19 line 07538001033. If advised to do so you must self-isolate and return home immediately if safe to do so.
  • The main reception is being operated remotely. Please ring or email for information, questions and advice.
  • You will need your booking number on you at all times. You will need to sign when entering the complex.
  • We are only accepting Card payments throughout Newlands.
  • Arrival times for hire accommodation and touring/camping bookings will be restricted. Check our website for any updates on these times.
    • Touring 11:30am-6pm, Lodges and rooms 4pm -6pm, Caravans and apartments 5pm-6pm
  • Please maintain 2m social distancing and queuing systems where in place.
  • Children 12 and under must be accompanied in the shop, complex, toilet blocks and playparks.
  • Once inside your accommodation you will not be able to change units. We have reduced the inventory inside our hired accommodation - you may wish to bring extra items.
  • If you have a maintenance or housekeeping issue report it immediately. You will be asked to vacate your unit while we attend to any problems.  
  • Keep within your pitch and do not cross into others.
  • We are operating a ”one car per family” only.
  • All waste is to be put in the bins. Hand sanitizer points will be available at all waste stations.
  • Be mindful that some guests, staff and our local community will be experiencing different levels of anxiety.
  • No personal deliveries of post, parcels and groceries.
  • Government restrictions still apply while on site regarding numbers and mixing of people. See https://www.gov.uk/coronavirus for the latest information.

Toilet blocks

  • You are encouraged to use your own onboard facilities.
  • Toilet blocks will have 2 deep cleans daily. Whilst one is closed, please use the other block.
  • Touch points are regularly cleaned throughout the day.
  • Please leave the facilities how you would wish to find them. Report any issues.
  • No unaccompanied children aged 12 and under.

On departure

  • Please leave all windows open, weather permitting or on the latch.
  • Dispose of waste at the refuse points.
  • Leave the unit key in the glass key drop pot, at the open reception double doors. If closed please leave in black key box.
  • We are unable to keep lost property. Please check you have left nothing behind.

From all of us at Newlands, we are glad to see you back

Along with our new cleaning regimes we have pared down the equipment provided in our hire unit. This is for health and safety measures. Please take a look at the equipment list and if there’s something you need, we recommend you bring it with you. I trust you understand and agree with our decision to keep things as simple as possible during these unprecedented times.

1 pillow and pillowcase per person

1 duvet and cover per person

Please let us know if you are bringing your own bedding and we can remove ours from your unit for your comfort otherwise your beds will be made up.

You will need to bring your own towels and tea towels

Dinner plate- per person

Small plate - per

Cereal bowl per person

Mug per person

Glass per person

Wine glass per person

Knife fork & spoon per person

Tea Spoon per person

Cork screw

Tin opener

Bread knife

Veg knife

Serving spoon

Egg/fish slice

2 Saucepans

1 Frying pan

1 Meat dish

Kettle

Microwave Fridge

Broom or hoover

Dustpan and Brush

Small Waste bin

Hob

Full cooker in caravans/lodges/poolside

Motel rooms have microwave mini fridge kettle cork screw tea spoon mug and glass per person.

 

17.7.2020

SWIMMING POOLS 2020

Outdoor Opening Saturday 18th July - 1st September 

Indoor All Being Well Opening Saturday 25th July - 30th October 

  • Swim sessions will be bookable up to 24 hours in advance. Maximum of 1 session per day per person.
  • Each session will be for 45 minutes, starting on the ½ hour and end 15 minutes past the hour.
  • Come “ready to swim”
  • Entrance via outdoor pool only.
  • Leave directly after your swim as no changing room facilities available.
  • No toys or inflatables – only swimming aids.
  • No jumping or diving.
  • Children 15 years and under, or weak swimmers, must be accompanied by a competent adult.
  • Ratio 1 adult to 3 children.
  • Please respect the lifeguards, especially through these challenging times.
  • Unruly behaviour will not be tolerated and may result in you being asked to leave.

Please note:  New changing robes on sale in Spar shop.

Thank you for your continued cooperation.

 

23.6.2020

 The New Normal at Newlands

 We are very much hoping the Government will announce very soon that we can open on the 4th July.

It may not be quite as it was before, but this will be the new normal for now. We will have social distancing measures in place and follow Government guidelines. We are implementing rigorous cleaning regimes which may mean adjusted check in and out times. It may mean reduced hours or waiting a little longer to access facilities, buy your fresh bread or freshly baked croissant.

We are unsure what facilities will be open except our Spar Mini Market with off license. If we are allowed to open the swimming pools, it maybe you have to book a slot for the swimming pool and come beach ready for your swim and leave wrapped in your towel.  It maybe that our reception has to operate remotely. It maybe The Tow Bar will be on a takeaway service or pre order and collect - oh how Steve would miss pulling those pints while listening to your day’s events. It maybe an outside bar but how fab is that in the summer. We may have a little rain but there are still lovely views fantastic walks or drives and great places to explore.

It maybe we cannot have entertainment or open the complex. We may limit the number of Touring units we take. We may limit the number of holiday homes we hire out.

What we do know is we will be here happy to see you, happy to do all we can to help you have a brilliant holiday with us. Newlands will still have amazing countryside views and well-kept grounds. Will still have a happy team who cannot wait to get back to a new normal with all our regular and new guests.

The sparkling blue sea the brilliant beaches the fantastic Jurassic Coast is all unchanged it is waiting for you. The fossils on Charmouth beach are still waiting to be found. Lyme Regis Harbour is still here the fishing boats catching hand dived scallops, hake, sole, lobsters and crabs. It is all here on our doorstep.

The beautiful countryside is still here waiting for you to explore. The flowers and fauna are abundant. The wildlife and nature all around more evident . The nearby golf courses are open and outdoor attractions gearing up to open in late June or early July along with many shops and take away cafes .

What will be guaranteed is a warm welcome here at Newlands by the whole team who are waiting to go above and beyond to ensure you have a happy healthy safe enjoyable holiday with us. That is what Newlands is good at .

At the moment we are only taking bookings for our self-catering accommodation and your own self-contained touring units that have their own onboard toilet/shower facilities. If you already have a tent booking with us we will be in touch a week  before your arrival date with the latest updates.

 

Our cancelation policy and balance of holiday payment details have been adjusted for direct bookings with Newlands Holiday Park, this does not include travel agents slightly during this unprecedented time.

Therefore if the Government say we cannot open or implement travel restrictions you can change the date of your holiday have a credit note or a refund.

If you or a member of your party have Covid you can change the date of your holiday, have a credit note or have a refund up to 24 hours before arrival.

Balances of your holiday will be due 7 days before arrival. 

Hope to see you soon for a great holiday at Newlands.

Rex, Jackie, Family and Team

 

26.5.2020

Once we are open

We will be following all Goverment guidelines

12.5.2020

Over bank holiday we were visited by Rabbits, Peasants, Foxes and Deer which roam the countryside freely in the South West.

 

Government instruction for Holiday Parks and Holiday Home Owners remains the same.  We are closed and you are unable to visit the Park or your Holiday Home.

 

We hope there may be more detail in the coming days regarding when we can open again. Rest assured we want to open as soon as we can. We hope to  re-open our online bookings soon  so keep an eye on the web Site for the latest information.

 

Holiday Parks in the main have plenty of space to enable good social distancing and when we can open the bar and club these too have the space for the 2 metre rule. We have onsite facilities which means there is no need for any  overloading of general shops and stores of the towns and villages .

 

Stay fit healthy and happy as we are very much looking forward to welcoming you back to Newlands as soon as we can.

 

The sea is warming up . The beaches are looking very inviting the countryside is green full of nature spring flowers blossom and bird song. The coast and countryside side has never looked so good.

 

Kind Regards

Rex, Jackie and Family

17.4.2020

The park, shop and all facilities are closed due to unprecedented current events. We have contacted all those that have bookings with us arriving before 21st May. If the park remains closed after this we will contact guests on a week by week basis.

All enquiries to enq@newlandsholidays.co.uk

We are busy dealing with the immediate situation so please be patient.


To all our Privately Owned Caravan Owners and Seasonal Pitches

Unfortunately, we have today had to close the Park due to new Government guidelines.

https://www.gov.uk/government/news/covid-19-essential-travel-guidance

You can NOT stay in your caravan at this time. We will be in contact when we have more concrete information. However, rest assured we will be maintaining Newlands to the usual high standard.  

We are at this time unable to answer phone calls or messages via social media. Therefore, all enquires must be made via email enq@newlandsholidays.co.uk

These are unprecedented events and our priority is to the safety and well-being of our staff their families and yourselves.

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