This policy sets out how Newlands Holidays complies with data protection & is between you the visitor to our website/park and Newlands Holidays as the owner of this website. The Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
This policy (together with terms and any other documents mentioned in it) sets out the basis on which personal data we collect from you, or that you provide to us is processed.
Please read the following carefully to understand our practices regarding your personal data and how we treat it. By visiting www.newlandsholidays.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Newlands Holidays and we will comply with the data protection legislation currently in force.
We may collect certain information as follows:
Information you give us.
You may give us information about you by filling in forms on our site www.newlandsholidays.co.uk, discussion by phone, e-mail or otherwise which is necessary to meet our legal business responsibilities as a service provider. This includes information you provide when you make a booking, purchase a holiday home, request information or a brochure, make a booking through our site or an OTA (online travel agent) such as Hoseasons, request to receive information by post, phone or email, participate in discussion threads or other social media functions, enter a competition, promotion or survey, when you report a problem with our site and contact us for any purpose. The information you give us may include but is not limited to your name, address, e-mail address and phone number, personal description, CCTV images and photograph, debit or credit card information.
Please note that calls to and from Newlands Holidays and all departments may be monitored, discussed & noted down.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser types and versions, operating system and platform;
Information about your visit, including URL clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Information we receive from other sources. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers,) and may receive information about you from them.
We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. We do not track or record information about individuals and their visits.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may use Google AdSense Advertising on our website.
We have implemented the following:
We, along with third-parties we use such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
How will we use this information?
The information you provide to us when using this website, contacting us directly or via a third party will be used for the following reasons: -
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To process any request for advice or information supplied by us such as a booking;
To send you our brochure(s);
To notify you of our products and services, including promotional offers;
To customise this website and to comply with our statutory and regulatory obligations.
For managing complaints and disputes
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information that we collect about you will usually be stored electronically on our database. It may also be printed and stored in our filing system.
In what circumstances can we disclose your information?
We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) due to regulatory reasons or to our suppliers that process data on our behalf.
Access to information The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act via post to Newlands Holidays, Charmouth, Bridport, Dorset DT6 6RB along with the information you require and evidence of who you are such as a copy of your passport or driving license.
Please be advised that promotional photographs and videos may be taken around Newlands, including during the entertainment, activities and events. These could be used on our website, social media, in the press, and for marketing materials. By entering our park, you consent to Newlands Holidays photographing and using your image and likeness. CCTV is also in operation and maybe used or passed onto local authorities should the need arise.
If you would like to change the consents you have given to Newlands Holidays, you can do this at any time by contacting us directly:
By email – firstname.lastname@example.org
By post – Newlands Holidays, Charmouth, Bridport Dorset DT6 6RB
By phone – 01297 560259
We will endeavour to update your record as soon as we can.