PLEASE READ ALL GENERAL INFORMATION TERMS AND CONDITIONS FOR BOOKING

  It is your responsibility to ensure your booking details are correct, as it may not be possible to rectify any errors at a later date. Ensure any special requests are made clear at the time of booking and noted on your reservation/confirmation receipt.

HOW TO BOOK AND PAY

Bookings can be made either by telephone on 01297 560259 – lines are open 7 days a week or on-line at www.newlandsholidays.co.uk. Our friendly team are ready to take your calls and assist you with any further information or advice. The quickest and easiest way to pay is by debit/credit card over the phone. A 1.5% handling fee will be charged on all credit card transactions. Debit cards will not incur this charge.

Minimum deposit of £50 per week per unit is required when booking, or total balance if the charge is less than £50 or the holiday start date is within 28 days of arrival. Deposits are not refundable - see cancellation plan. Separate booking conditions apply to online bookings.

 Book early to avoid disappointment, especially during School and Bank Holidays.

Cancellations and Alterations Once we have confirmed your booking, administration fees of £25.00 will apply should you require us to amend or re-invoice your booking for any reason. If you need to cancel your booking please telephone us immediately. Any amendments are subject to availability.

Refunds are only available with our Cancellation Plan.

Cancellation Plan No refunds are given except under the terms of the Cancellation Plan.  We therefore cannot emphasise too strongly the wisdom of taking advantage of this plan. The cost is £15 per unit per week to be sent/paid with deposit. We guarantee that this payment protects you up to and including the day before your holiday commences, against loss of monies already paid (excluding premium) due to redundancy, jury service, accident, injury, illness or death of any member of your party or close relative. (Supporting evidence e.g. Doctor’s Certificate, Redundancy Notice is required).

Booking Conditions

We reserve the right to alter prices without further notice due to circumstances beyond our control.

We reserve the right to make unavoidable changes affecting your holiday where those changes occur following our acceptance of your booking. A 10-mile per hour speed limit is enforced throughout the park and guests are expected to comply with this rule to ensure a safe environment for everyone.  Authority for the Park is vested in the Park Manager. He is responsible for the smooth running of the Park and the welfare of its occupants. In this connection he is empowered to refuse entry to, or the use of the park by any person who in his opinion is not able to take charge, and should he consider it necessary request the removal of any person, caravan, tent or vehicle. Newlands is a Family Park. Radios and musical instruments must not be used to the annoyance of other park users. Noise or unruly conduct will not be tolerated and offenders will be required to leave the park. The refund of the appropriate portion of any site rental shall be sufficient discharge of all obligations to any person who is required to vacate the park. Newlands operates a zero tolerance policy to abusive behaviour.       

The number of persons including babies must not exceed the number of persons the accommodation is designed for.  

Non-swimmers and children under the age of 15 must be accompanied by a responsible adult in the swimming pools. During very busy periods it may be necessary to place a restriction on the time spent in the swimming pools. It is requested that babies and non-toilet trained toddlers wear swim nappies.

All young single sex or mixed parties must seek prior approval from Newlands & may be charged a security deposit in cash on arrival. All children under 7 years of age must be adequately supervised by an adult when attending the entertainment complex.

Occasionally routine maintenance has to be carried out and facilities may have to be closed. Any necessary disruption will be kept to a minimum.

Smoking Policy

ALL ACCOMMODATION AT NEWLANDS IS NON-SMOKING.

Exclusions

1. Newlands Holiday Park shall not be liable for any loss or damage to any property, including motor vehicles and motor cycles and the like, however caused, resulting from or caused by negligence, wilful act, omission or otherwise of Newlands Holiday Park or individual Companies operating on the Holiday Park, their servants, agents or concessionaires, or of guest, residents, occupiers or invitees.

2. Neither Newlands Holiday Park nor any individual Company operating on the Holiday Park, nor any subsidiary or associated Company thereof shall be liable for any death, injury, loss or damage, directly or indirectly sustained by or occasioned to any person (including persons under the age of 18 years) save insofar as such death or injury results from the negligence of the said Newlands Holiday Park, or the individual Company operating on the Holiday Park or any associated or subsidiary Company thereof as defined in the Unfair Contracts Terms of 1997.

 Complaints - Any complaint you have with any aspect of your holiday should be notified to us as soon as possible so that we can resolve the problem. Any complaints should be reported to reception. We will try our very best to help you enjoy your stay.

 Accommodation - Reservations not claimed by 6p.m.on day of arrival (later by arrangement) may be re-let. All rooms / units will be available from 3pm on day of arrival and must be vacated by 10:30a.m. on day of departure. Accommodation must be left clean and tidy for the incoming tenants and all breakages reported to reception.

En Suite Rooms are situated on 1st floor (no lift) all have colour TV, fridge, toaster, kettle, microwave, mini cooker. Rooms are situated above our entertainment complex therefore some noise may be heard.

Apartments Large Studio room with kitchenette & double bed, a separate twin bedroom, shower room & toilet. There are nine apartments situated in a quiet corner of the park. These we call the Studio Apartments. A special studio unit is available for partially abled guests.  We have six 2-bedroom poolside apartments overlooking the outdoor pool. All apartments have TV, fridge, toaster, kettle, microwave, (full cooker in Poolsides), four ring hob in Studio. You will need to bring towels and tea towels.

All Caravans and Pine Lodges have TV, fridge, cooker with oven, microwave, shower (plus bath in Pine Lodges). You will need to bring Towels and Tea Towels. Only one car per unit. Additional cars must be parked in the car park.

Linen Bed linen is provided in all accommodation. You will need to bring Towels and Tea Towels.

Rent-a-Tent Pre-erected fully equipped 3 bedroomed, 6 berth tents. All you need to bring is your bedding, towels and tea towels.
Please note: Pets and smoking are not permitted in the tents and a £50 deposit will be required on arrival (returnable after warden inspection).

Touring Pitches Open from 5th February until 30th November. All touring pitches are allocated on arrival. Pitches will only be held until 6pm on day of arrival, later by arrangement. Gazebos are not permitted during high season. Maximum unit size for Tourers 8m, Motor Homes 7.5m Standard Tents (high season) 7m x 4.5m. We have a limited amount of space for super size tents up to 11m x 8m these can only be booked by phone stating the exact tent size at time of booking. No refunds for any wrong size given. No commercial vehicles allowed. Only one car per unit, any additional cars will be charged for and must park in car park. Serviced pitches are grass with 10 amp electric supply. Premium pitches are hard standing with 16 amps electric, water and drainage, some have grass for an awning. Standard pitches are all grass with no electricity. We only allow breathable ground sheets, which may have to be lifted from time to time.  

Arrival time for touring is from 11a.m. Departure time for touring is by 10.30 a.m. otherwise a further night’s charge may be incurred.

No pitching is allowed after 8pm without prior arrangement with the Park.   

Dogs Only a few caravans are pet friendly, therefore if bringing a dog ensure you book early. Pets are not allowed in any other hired accommodation. Please telephone to ensure we have a pet friendly unit available. Dogs must be kept strictly on a lead and exercised in the dog walk provided. Dogs are not permitted in any of the public buildings and must not be left unattended in any unit, unless you are in the reception/entertainment complex where we can contact you. Dogs are not allowed on seats or blankets. Pet friendly units cannot be booked on line at present. A maximum of 2 dogs are permitted in any unit including touring.

Facilities and Park closed over the Christmas/New Year period  - Indoor pool and Jacuzzi open February 12th  to November 30th. Outdoor pool open mid May to early September. Shop, Bar Food, Take away, Entertainment, Bar available Mid March to early November, (nightly entertainment School & Bank Holidays April - October). Soft Play open all year (excluding Christmas / New year period) although hours will be limited between November and March. If we think you look under 21 we will ask for proof of age in the Bar. Entertainment and children’s club free. Small charge for Indoor pool, WiFi access and bowling alley.  

 

Access Statement for partially abled guests The access statement is available to view online, or if you prefer we can post a copy.