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Terms &
Conditions
Accommodation Hire Period - During high season, hired
units are normally let from Saturday to Saturday. We advise
booking early to avoid disappointment, especially during
Bank Holidays.
Accommodation Short Breaks - Outside of high season we
offer short breaks either Monday to Friday or Friday to
Monday based on 2/3rds of weekly hire charge.
Motel
Breaks - Motel rooms are available to hire on a nightly
basis unless otherwise stated.
Smoking
Policy - We have smoking and non-smoking units. Please
inform us which you prefer at the time of booking. The
Studio Apartments and Elite Pine Lodges are all non-smoking.
As from 03/01/07 all Motel rooms and public buildings at
Newlands will also be non-smoking.
Booking
Conditions
Special
Requests - Please ensure any special requests are
mentioned at the time of booking and are noted on your
booking receipt, e.g. non-smoking, pet friendly etc.
Dogs -
A number of caravans are dog friendly. If you intend to
bring your dog we need to know this at the time of booking
as only a few of these units take dogs and a small charge
applies. All dogs must be kept on leads at all times, and
whilst on park, exercised in the dog walk provided. They
must not be allowed on beds, bed linen or furniture or left
unattended in any unit at any time. Max 2 dogs.
Access
Statement for partially abled guests - The access
statement is now available to view online, or if you prefer
we can post a copy.
How to
book and pay - Telephone 01297 560259 - lines are
open 7 days a week or online. Our friendly team are ready to
take your calls and assist you with any further information
or advice. The quickest and easiest way to pay is by
debit/credit cards over the 'phone. Minimum deposit of
£50 per week is required, or total balance if the charge is
less or the holiday start date is within 28 days of arrival.
Deposits are non-refundable (see Cancellation Plan). We
accept cheques and postal orders but they will not secure
your booking unless we receive your payment within 5 days of
your telephone reservation. Your name, booking reservation
reference and daytime contact number must be on the reverse
of your cheque.
Voucher
payment - Please let our booking office know at the time
of booking if you intend to pay by voucher/s. Newlands
Holiday Park vouchers can be pre-purchased as either a gift
or towards your next holiday with us. They can be redeemed
against any holiday at Newlands.
Cancellation Plan - No refunds can be given except under
the terms of the Cancellation Plan. We therefore cannot
emphasise too strongly the wisdom of taking advantage of
this plan. £10 per unit per week with deposit. We
guarantee that this payment protects you up to and including
the day before your holiday commences against loss of monies
already paid (excluding premium) due to redundancy, jury
service, accident, injury, illness or death of any member of
your party or close relative (supporting evidence, Doctors
certificate, redundancy notice is required).
Cancellations & Alterations - Once we have confirmed
your booking, alteration fees will apply should you require
us to amend or re-invoice your booking for any reason. If
you need to cancel your booking please telephone us
immediately. Refunds are only available with our
Cancellation Plan.
Club
Discount - Ask about special rates for clubs and
rallies. Senior Citizens - 5% discount if unit is
occupied by 2 persons only. (excludes high season and 2 man
tent.)
General
Conditions - We reserve the right to alter prices
without further notice due to circumstances beyond our
control. Radios and musical instruments must not be used to
the annoyance of other park users. Newlands is a family
park. Noise or unruly conduct will not be tolerated and
offenders will be required to leave the park. Ten miles per
hour speed limit is enforced throughout the park and guests
are expected to comply with this rule to ensure a safe
environment for everyone.
Authority for
conduct of the park is vested in the Park Manager. He is
responsible for the smooth running of the park and the
welfare of its occupants. In this connection he is empowered
to refuse entry to, or the use of the park by any person and
should he consider it necessary request the removal of any
persons, caravan or tent. The refund of the appropriate
portion of any site rental shall be sufficient discharge of
all obligations to any person who is required to vacate the
park. At Newlands we offer a zero tolerance to any abusive
behaviour. Reservations not claimed by 6pm on day of arrival
(later by arrangement) will be re-let. All rooms/units will
be available from 3pm on day of arrival and must be vacated
by 10am on day of departure. Accommodation must be left
clean and tidy for the incoming tenants and all breakages
reported to reception.
Exclusions
1. Newlands Holiday Park shall not be liable for any loss
of, or damage to any property including motor vehicles or
motor cycles or the like, however caused whether resulting
from or caused by negligence, wilful act, omission or
otherwise of Newlands Holiday Park or individual Companies
operating on the Holiday Park, their servants , agents or
concessionaires, or of guests, residents, occupiers or
invitees.
2. Neither Newlands Holiday Park nor any individual Company
operating on the Holiday Park nor any subsidiary or
associated company thereof shall be liable for any death,
injury, loss or damage, directly or indirectly sustained by
or occasioned to any person (including persons under the age
of 18 years) save insofar as such death or injury results
from the negligence of the said Newlands Holiday Park or the
individual Company operating on the Holiday Park or any
associated or subsidiary Company thereof as defined in the
Unfair Contract Terms Act 1997.
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